RIG Guardian Tech, LLC Terms of Service

Effective Date: January 1, 2026

This is an agreement between you and RIG Guardian Tech LLC (together with its affiliates, collectively "RIG", "we", "us" or "our"). These RIG Terms of Service ("Terms"), and any terms incorporated in these Terms or made available through any RIG Offering (collectively, the "Agreement"), govern the use of and access to RIG Offerings (collectively, "Offerings"). "RIG Offerings" are all RIG-branded or RIG-distributed: (1) services, features, software, websites, and applications ("Services"); and (2) hardware products ("Products").

1. GENERAL

The term "you" means any person or entity who purchases, accesses, or uses an Offering, including by creating an account associated with an Offering.

By using or accessing any Offering, you agree to be bound to this Agreement on behalf of yourself, all members of your household, all tenants, residents, shareholders, or occupants of your property and all other people and entities that use your Products or access any Offering through your account (collectively, "Covered Parties"). You are responsible for any use of the Offerings by Covered Parties.

If you're agreeing to this Agreement on behalf of an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity.

2. RIG OFFERINGS

a. Account

You may need a RIG account to use the RIG Offerings, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. RIG reserves the right to the fullest extent allowed by applicable law to refuse service, terminate accounts, terminate or suspend your rights to use or access the Services or your account, remove or edit content, or cancel or refuse to accept orders for any reason in its sole discretion. You may not use any RIG Offerings if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using the RIG Offerings. You must comply with all U.S. or other export and re-export restrictions that may apply to the RIG Offerings.

b. Content, Your Responsibilities, and System Requirements

Certain RIG Offerings allow you to store, access, retrieve, and manage videos, audio, images, text, and other information or content captured by Products or provided to us in connection with RIG Offerings (collectively, "Content"). You authorize and direct us to store, process, reproduce, and use your Content in connection with our operation and provision of the RIG Offerings.

You must use the RIG Offerings in accordance with this Agreement and any instructions or specifications we provide you, and only for their intended purpose. You are responsible for how your RIG Offerings are set-up, configured, and used (or misused). For instance, you are responsible for how your cameras and other Products are positioned, how sensors and gateways are positioned within the building and residents' units (if applicable), what your Products record, what Content your RIG Offerings store, whether audio recording is turned on, what features are enabled, and what zones are being monitored and recorded. You must ensure that RIG Offerings are only used in a manner that complies with applicable laws and regulations, including: (i) any required consent and notice to third parties relating to recording or sharing of Content or use of facial recognition, or other types of detection features; and (ii) laws relating to recording or sharing of Content that includes public spaces or private areas beyond the boundary of your property.

The RIG Offerings will not be accessible or fully functional without: (1) Wi-Fi internet access and LoRaWan network access that has reliable bandwidth and connectivity, and is always on; (2) an enabled and supported mobile device; and (3) other required system elements that have been specified by RIG or communicated to you (including in applicable product specifications or documentation). It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured to work with the RIG Offerings and that RIG Offerings are fully functioning and properly maintained. If you alter any hardware, software, or other element of RIG Offerings, it may prevent the proper operation of RIG Offerings.

c. Subscription Plans

RIG offers its services for fees in accordance with applicable Statements of Work, which shall include periodic (e.g., annual) subscription fees, charges for hardware products, among others.

i. Paid Monthly and Annual Subscriptions

If you enroll in a monthly or annual paid Subscription Plans, services will continue until you or we cancel your subscription. Subscription fees may be subject to tax and are non-refundable. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your Subscription Plan will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable subscription fees and any taxes, using any payment method we have on record for you.

Subscription fees are billed or charged on the first day of the applicable subscription period. If any payment is not received or is returned unpaid, or if any credit card or similar transaction is rejected or denied, RIG reserves the right to cancel your Subscription Plan unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your Subscription Plan is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge.

ii. Cancellation of Subscription Plans

You may cancel your subscription at anytime by contacting us at sales@rigguardian.com. After your cancellation, you will continue to enjoy access to the RIG Offerings until your subscription period ends; you will not receive a refund of any subscription fees already paid. After your subscription period ends, your Subscription Plan Recordings will no longer be accessible to you.

d. Term

The terms within this Agreement and the licenses granted hereunder are effective as of the date of that you first receive the RIG Offerings and shall continue for as long as you own the RIG Offerings or until terminated in accordance with the provisions of this Agreement. We may (i) suspend or terminate your rights to access or use the RIG Offerings, or (ii) terminate the license if we in good faith believe that you have used the RIG Offerings in violation of this Agreement, including any incorporated guidelines, terms or rules. Upon termination of the license, your account and your right to use the RIG Offerings and the licenses granted hereunder will terminate but the terms of this Agreement will remain in effect, after any such termination.

e. Access And Use

Subject to your compliance with this Agreement, RIG grants you a limited, non-transferable, non-exclusive right to access and make personal and non-commercial use of the RIG Offerings. If you are a business that purchased a RIG Offering for business purposes (such as using RIG Offerings on your business premises or enabling tenants to use the RIG Offerings), RIG grants you a limited, non-transferable, non-exclusive right to access and make internal, lawful business use of that RIG Offering; however, this license does not include any right to resell the RIG Offerings, or otherwise make the RIG Offerings available for third parties.

f. Privacy

Please see RIG's Privacy Notice for information regarding the collection and use of personal information collected through the RIG Offerings.

We also use third-party web and app analytics services on our websites and mobile apps. Some of these services use automated technologies to collect and analyze information, including personal information (such as email, device identifier, and IP addresses) to understand how you use our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see our Cookie Policy.

To make a selection regarding web and app analytics cookies placed by third parties and personalized advertising by third parties, please visit the Control Center and/or Cookie Settings Manager to set your preferences.

g. RIG Artificial Intelligence and Machine Learning Services

RIG may make available RIG Offerings that utilize artificial intelligence, computer vision, machine learning, or similar technologies ("AI Technologies"), such as: (1) community-based event detection (e.g., fall detection); (2) Smart Video Search and Smart Video Descriptions; and (3) Virtual Security Guard. You direct RIG to use AI Technologies to provide such RIG Offerings to you. We do not guarantee AI Technologies' functionality or that the content it generates is accurate, reliable, always available, or complete. You should always verify the accuracy of any outputs from AI Technologies prior to relying on them.

h. Software

You may use the software (including updates) incorporated in any RIG Offering (the "Software") solely for purposes of enabling you to use the RIG Offerings and as permitted by this Agreement. By using any RIG Offering, you consent to the automatic installation of updates to the Software at any time and without notice to you. You may not incorporate any portion of the Software into other programs or compile any portion of it in combination with other programs or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Software in whole or in part. Software used in any RIG Offering is the property of RIG or its suppliers or licensors and is protected by U.S. and international copyright laws. When you use the Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider, and such usage is subject to the third parties' fees, terms, and policies.

You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Software, whether in whole or in part. If you are a U.S. government end user, we are licensing the Software to you as a "Commercial Product" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the Software are the same as the rights we grant to all others under this Agreement. In the event of any conflict between this Agreement and any other RIG or third-party terms applicable to any portion of the Software, such as open-source license terms, such other terms will control as to that portion of the Software and to the extent of the conflict.

i. Intellectual Property & Ownership

You acknowledge that all intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets, in the RIG Offerings are the exclusive property of RIG, its affiliates or our licensors. RIG and its affiliates and licensors and suppliers reserve all rights not granted in this Agreement. RIG Offerings are licensed to you, not sold, under this Agreement. Your possession, access, and use of the RIG Offerings do not transfer any rights, title, or interest in or to such intellectual property rights to you or any third party. There are no implied licenses under this Agreement.

All trademarks, logos, and service marks ("Marks") displayed on the RIG Offerings are the exclusive property of RIG or of their respective holders. You are not permitted to use any of the Marks without the prior written consent of RIG or such respective holders.

You may not use the content of the RIG Offerings in any other public or commercial way nor may you copy or incorporate any of the content of the RIG Offerings into any other work, including your own web site without the written consent of RIG. You must have a license from us before you can post or redistribute any portion of the RIG Offerings. RIG retains full and complete title to all content in the RIG Offerings, including any data that accompanies it.

You must not copy, modify or in any way reproduce or damage the structure or presentation of the RIG Offerings or any content therein. You may choose to, or RIG may invite you to submit comments, suggestions, or ideas about the RIG Offerings, including how to improve the Products or Services ("Ideas"). By submitting any Ideas, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction and will not place RIG under any fiduciary or other obligation. RIG may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you.

j. Data Ownership

We will own and may share non-personal customer information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about foot traffic or frequency of events. This information may also be shared with other users to help them better understand their water usage compared to others or raise awareness about other issues. We may also share non-personal information with our partners.

k. Open Source Software

Certain items of software included with the RIG Offerings are subject to "open source" or "free software" licenses ("Open Source Software"). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to this Agreement and, instead, each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software.

3. CHANGES TO AGREEMENT OR OFFERINGS

We reserve the right to suspend, discontinue, or make changes to the Offerings (including to their description, pricing, and availability), this site, our policies, and this Agreement at any time. Your continued use of any Offering after the effective date of any such change constitutes your acknowledgement and acceptance of the change.

4. TRADEMARKS AND COPYRIGHTS

All content included in or made available through any RIG Offering, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (including any compilations thereof), is the property of RIG or its content suppliers and protected by U.S. and international copyright laws. All graphics, logos, page headers, button icons, scripts, and service names included in or made available through any RIG Offering are trademarks or trade dress of RIG in the U.S. and other countries and may not be used in connection with any product or service that is not RIG's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits RIG. All trademarks or trade dress not owned by RIG that appear in any RIG Offering are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by RIG.

All rights not expressly granted to you in this Agreement are reserved and retained by RIG or its licensors, suppliers, publishers, rightsholders, or other content providers.

We respect others' intellectual property rights, and we reserve the right to delete or disable Content alleged to be infringing, and to terminate the accounts of alleged infringers. To review the complete Copyright Dispute Policy and learn how to report potentially infringing content, click here.

5. CONSENT TO ELECTRONIC CONTACT; USER COMMUNICATIONS

When you use any RIG Offering, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

6. NO GUARANTEES; NO LIFE AND SAFETY OR CRITICAL USES

We do not guarantee that the RIG Offerings, including any notifications or alerts, are accurate, reliable, always available, timely, or complete. The RIG Offerings are provided for informational purposes only. You agree that RIG is not responsible for any damages caused by the failure, unavailability, error, or delay of the RIG Offerings (including loss of your Content), regardless of whether such issue is within RIG's control. RIG OFFERINGS ARE NOT MONITORED SECURITY SERVICES OR EMERGENCY NOTIFICATION SERVICES. You understand that RIG will neither monitor emergency notifications nor attempt to dispatch emergency authorities to your property.

7. RETURN AND REFUNDS

a. Risk of Loss

All purchases of physical Offerings sold by us are made pursuant to a shipment contract. This means that the risk of loss and title for such goods pass to you upon delivery to the carrier.

b. Return Policy and Refunds

RIG does not take title to returned physical Offerings until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, RIG does not take title to the refunded item. For more information about our returns and refunds, please see the Return Policy.

c. Order Limits / End-User Customers Only

RIG reserves the right, in its sole discretion, to refuse or cancel any order and limit order quantity. RIG may also require additional qualifying information prior to accepting or processing any order.

8. Intentionally Omitted

9. NO REPRESENTATIONS OR WARRANTIES

The offerings and all information, content, materials, products, software, and other services included on or otherwise made available to you through the RIG offerings are provided by RIG on an "as is" and "as available" basis. RIG makes no representations or warranties of any kind, express or implied, as to the operation of the offerings, or the information, content, materials, products, software, or other services included on or otherwise made available to you through the offerings. You agree that your use of the offerings is at your sole risk. To the fullest extent permissible by law, RIG disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. RIG does not warrant that the offerings, information, content, materials, products (including software) or other services included on or otherwise made available to you through the RIG offerings, or electronic communications sent from RIG, are free of viruses or other harmful components.

10. EXCLUSION OF LIABILITY

To the maximum extent permitted by applicable law, RIG shall not be liable for any special, incidental, or consequential damages or lost profits arising out of or related to this agreement or the offerings, however incurred, whether such liability is asserted on the basis of contract, tort (including negligence or strict liability), or otherwise, even if such party is advised of the possibility of such damages in advance by the other party.

11. LIMITATIONS OF LIABILITY

To the extent permitted by applicable law, in no event shall RIG's total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you, if any, within the prior twelve (12) months for the offerings at issue. This limitation is cumulative and will not be increased by the existence of more than one incident or claim. To the extent permitted by applicable law, RIG disclaims all liability of any kind relating to third-party retailers, resellers or distributors of RIG offerings.

12. FORCE MAJEURE

RIG is not responsible for any consequences, damages, losses, or impacts (including interruptions or delays to any offering) that are caused by force majeure or other events outside of RIG's absolute control, including the following: any war whether declared or undeclared, fire, flood, extreme weather, accident, explosion, act of terrorism, governmental orders, regulations, restrictions or priorities, strike, lockout or other labor troubles or disruptions, cyber attacks, civil disorder, natural disasters, public health emergency or epidemic, destruction of network facilities or transportation infrastructure, or any other cause beyond the absolute control of RIG.

13. JURISDICTION AND CHOICE OF LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of New York and the United States of America, without giving effect to any principles of conflicts of law.

14. DISPUTE RESOLUTION

a. Mandatory Arbitration and Waiver of Class Actions

YOU AND RIG AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM BETWEEN YOU OR ANY COVERED PARTY AND RIG ARISING OUT OF, OR RELATING TO (1) THIS AGREEMENT, (2) YOUR OR ANY COVERED PARTY'S USE OF ANY OFFERING, (3) CONTENT, AND/OR (4) ANY RELATIONSHIP BETWEEN RIG AND YOU OR ANY COVERED PARTY, (EACH OF (1) THROUGH (4), A "DISPUTE"), SHALL BE RESOLVED ONLY BY FINAL AND BINDING ARBITRATION, except that (a) either party may elect to proceed in small claims court in your county of residence within the U.S. if the Dispute qualifies; (b) this agreement to arbitrate does not include your, the Covered Parties', or RIG's right to seek injunctive or other equitable relief in state or federal court in New York County, New York to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights; and (c) if RIG is named a defendant in any state or federal court action that implicates the parties' indemnification rights or obligations under these Terms, then those rights or obligations may be litigated in that action. The arbitrator will have the authority to award the same remedies as a court, including preliminary or permanent injunctive relief, public injunctive relief, or equitable relief but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The Federal Arbitration Act, 9 U.S.C. §§ 1, et seq., federal arbitration law, and New York State law apply to this arbitration agreement and govern all questions as to whether a dispute is subject to arbitration.

b. Notice of Dispute

If you or any Covered Party have a dispute that our customer service representatives cannot resolve and you or any Covered Party wish to pursue arbitration, you must first complete the following steps before filing an arbitration claim:

1) you or the Covered Party must first send an individualized Notice of Dispute to us using this Claim Form. The Notice of Dispute must be personally signed by you or the Covered Party, completed accurately and in full, be accompanied by documents reasonably needed to support your or the Covered Party's claim (e.g., proof of purchase), and emailed to us at legal@rigguardian.com or sent by regular mail to: Notice of Dispute, RIG Guardian Tech LLC, 4834 NW 2nd Ave # 10004, Boca Raton, FL 33431. We will provide you with a notice of dispute via your account's primary email address if we have a dispute with you or a Covered Party.

2) Upon receipt of a Notice of Dispute, you, the Covered Party, and RIG agree to negotiate in good faith for 60 days to try to resolve the dispute.

3) If either side requests a settlement conference during this period, then you, the Covered Party, and RIG agree to schedule that conference by phone or videoconference and to personally participate in it. Either side can bring counsel, but the conference must be individualized to our dispute, even if counsel represents other parties. For claims covered by the Notice of Dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed.

A court can enjoin the filing or prosecution of an arbitration in breach of these pre-arbitration dispute resolution requirements. If either party seeks an injunction from a court on this basis, you, the Covered Party, and RIG agree that the arbitration (and any obligation to pay arbitration fees) will be stayed until that request is resolved and all appeals exhausted.

c. Arbitration Process and Procedure

If the parties do not reach an agreed upon solution within sixty (60) days from the original Notice of Dispute, then either party may initiate binding arbitration as the sole means to resolve claims, subject to this Agreement. Arbitration shall: (1) be administered by JAMS pursuant to the JAMS Streamlined Arbitration Rules & Procedures and the JAMS Mass Arbitration Procedures and Guidelines then in effect (together, the "JAMS Rules"); (2) be conducted by a single, neutral arbitrator; and (3) take place in the county where you or the Covered Party reside or any other location mutually agreed upon by the parties. If you or the Covered Party use the RIG Offering that is the subject of the dispute for personal, non-commercial use, then the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards for Procedural Fairness (the "Minimum Standards") shall apply, including any minimum standards governing consumer arbitration fees. If you or the Covered Party use the RIG Offering that is the subject of the dispute for commercial use, then each party shall pay its pro rata share of JAMS' fees and expenses in accordance with the JAMS Rules. The arbitrator shall issue a written award that states the disposition of each claim and provides a concise statement of the essential findings and conclusions on which the award is based. You, the Covered Parties, and RIG each agree that the arbitrator shall have exclusive authority to resolve all disputes arising out of, or relating to, the interpretation, applicability, enforceability, or formation of this Agreement, including whether this arbitration agreement is enforceable and whether a particular claim or demand for relief is subject to arbitration under this Agreement. To the extent that this arbitration agreement conflicts with the Minimum Standards in any way, the Minimum Standards shall take precedence.

You, the covered parties, and RIG each agree that (a) any arbitration proceeding for any dispute will not be conducted in a class or representative action, and (b) by entering into this agreement (including this agreement to arbitrate), you, the covered parties, and RIG are, to the maximum extent permitted by law, waiving the right to a trial by jury, and the right to participate in a class or representative action, with respect to any dispute.

However, if applicable law precludes the parties from arbitrating any claim or demand for relief in a Dispute, then that claim or demand for relief (and only that claim or demand for relief) must be severed from the arbitration and may be brought in state or federal court in New York County, New York. You, the Covered Parties, and RIG agree that authority to determine whether applicable law precludes arbitrating any particular claim or demand for relief in a Dispute is delegated exclusively to the arbitrator and that if any such claim or demand for relief is severed as a result of the arbitrator's decision and proceeds in court, then you, the Covered Parties, and RIG are, to the maximum extent permitted by law, waiving the right to a trial by jury with respect to that claim or demand for relief.

15. INDEMNIFICATION

You agree to indemnify RIG for all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses, including but not limited to reasonable attorneys' fees and costs, arising out of or related to your Content or your or any Covered Party's use of RIG Offerings in violation of this Agreement.

You agree to defend, indemnify and hold RIG and its licensors, suppliers, authorized resellers, and sub-contractors harmless from any damages, liabilities, claims demands, lawsuits, legal action, settlements or judgments (including costs and attorneys' fees) by any third party due to or arising out of (i) your use of the RIG Offerings, (ii) your violation of these Terms, or (iii) your violation of any law or the rights of any third party. "Third party" is defined herein to include any person or entity who did not electronically sign this agreement, including, but not limited to, a family member, guest, neighbor, tenant, customer, employee or insurance company.

16. ENTIRE AGREEMENT

This Agreement, along with any and all Statements of Work, contain the entire agreement between the parties hereto and supersedes any and all prior written and/or oral agreements. This Agreement may be altered or modified only in writing signed by the parties hereto.

17. SEVERABILITY AND SURVIVAL

If any part of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms of this Agreement and shall not affect the validity and enforceability of any remaining provisions.

Provisions that, by their nature, should survive termination of this Agreement shall survive termination. By way of example, all of the following will survive termination: Section 4 (TRADEMARKS AND COPYRIGHTS), Section 10 (EXCLUSION OF LIABILITY), Section 11 (LIMITATIONS OF LIABILITY), Section 13 (JURISDICTION AND CHOICE OF LAW), Section 14 (DISPUTE RESOLUTION), and Section 15 (INDEMNIFICATION).

18. CUSTOMER SERVICE

Requests for cancellation or refund of any Subscription Plan or other requests or questions should be directed to RIG Customer Support at support@rigguardian.com or via post as follows:

RIG Guardian Tech LLC
Attn: Customer Service
4834 NW 2nd Ave # 10004
Boca Raton, FL 33431